Terms & Conditions

summary

Shipping Times

Due to the current COVID-19 situation, and supply chain demands that have occurred in the UK during 2021 we cannot control if the couriers we use have any delays given the current climate.
You will get an email with an order confirmation once you have placed an order and then a second email with the tracking after your order has been dispatched.
If you need to make any changes to your order and it hasn’t already been dispatched, please contact our support team via email at sales@project1-fkj5e4rjtu.live-website.com

Making a Purchase

Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart button. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time – as your request is not confirmed until you enter payment details.

Damages/Faulty/Missing items

On the rare occasion that your order arrives damaged, faulty, or missing items, please email us at sales@project1-fkj5e4rjtu.live-website.com, include a photo of the damage and we will resolve the issue for you. Please do this ASAP as we are not able to authorise replacements if the order is older than 30 days.

Payment & Currencies

We accept payment by most major credit or debit cards. These are processed online using the PayPal secure payment service. Prices are shown in Great British Pounds Sterling [£]. Credit cards are pre-authorised immediately using the PayPal secure system. As part of our commitment to the security of our customers, we may contact you to request further validation of your details.

Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in the e-mail. If you have any queries about making payments, please contact us.

Remittance Terms

Please note that all goods must be paid for in full before shipping.

VAT/TAX Charges

Where necessary purchase taxes are included in the price at the current standard rate of 20%. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state.

Currently, Alpha Bikes Ltd are NOT VAT registered in the UK, or elsewhere.

Please note Alpha Bikes Ltd exclusively sells its products in the UK, and will not ship outside the UK.

Security

All credit card details are processed using the PayPal secure transaction system. Credit Card details are not stored on the Internet or on any of our own computers. Order with confidence!
This website is fully integrated with PayPal, one of the leading secure payment systems. Sensitive information is only requested on pages that are located on the PayPal secure servers and this information cannot be accessed or viewed by anyone else.
Using the PayPal system, your credit card information remains safely in the hands of you and PayPal. No one else has access to this.

Despite this attention to security, we do understand that some people prefer not to enter their details online. Unfortunately, we are unable to process payments for your orders any other way.

Order Completion

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered; unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions. Non-acceptance of an order may be a result of one of the following:

The product you ordered being unavailable from stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions

Your Privacy

Your privacy and trust is important to us and we will treat any details you provide us with respectfully. We do not participate in unsolicited mailing (and avoid working with those who do). We will never give, or sell your contact information to other organisations unless legally required to do so.

Customer Services

If you have any comments or questions about an order or our products in general please contact one of our customer services representatives at sales@project1-fkj5e4rjtu.live-website.com we will endeavour to respond to all customer services enquirers within 1-2 business days.

All Sales and Promotions

Buy One Get One Free Offers are only valid on chemical-based products and you will be sent one of the same items purchased. Please note: This Offer cannot be used in conjunction with other ongoing sale items or promotional offers.

Sales and Promotions by Alpha Bikes Ltd will typically state T&C’s apply where necessary. Promotions and sales [price reductions] put on by Alpha Bikes Ltd will state the end date of the given promotion either at the beginning or during the sale when the availability of items become limited. All promotions are final and can’t be swapped for different promotions we have. We will only ever have 1 deal running at a time.

Discount Codes

No Discount Codes will apply on items that are in a current or ongoing promotion that Alpha Bikes Ltd have running on said/given items. Codes will apply to full-priced items that are not featured in any current/ongoing promotions/Accessories(unless stated). During our promotion periods, discount codes will be de-activated. This is due to the prices already being heavily reduced.

Discount codes can only be applied at the time of promotion, issues can’t be rectified once the order has been placed.

Alpha Bikes Ltd

Monday – Friday (9 am – 5 pm)

UK Company Number: 13638732

Registered Office: Suffolk House, 7 Hydra, Orion Court Addison Way, Great Blakenham, Ipswich, Suffolk, England, IP6 0LW