Shipping

summary

UPS – UK Mainland, Scottish Highlands & NI. 

Orders may be sent by UPS Tracked delivery service. This delivery option costs £4.95 and is up to a weight of 2kg. We endeavour to dispatch all orders within 2 working days of your payment being received. Please allow a further 2 working days in the event of any offers, sales or promotion periods.

UPS Next Day Delivery UK Mainland

This Service is our standard shipping service for order that are over 2kg. This service costs £6.95. Our aim is to dispatch all orders within 3 working days of your payment being received. Please allow a further 3 working days in the event of any offers, sales or promotion periods.

Please note all of the above services are Weekday dispatch/deliveries only Doesn’t include any public holidays. To confirm if you order on a Saturday, the earliest your order will be shipped is Monday, arriving potentially Tuesday.

If you have supplied us with any incorrect address information and your order does not reach you due to this error, you are responsible and Alpha Bikes Ltd cannot be held accountable in any way. In most circumstances the order is returned to us by UPS which we can then resend to your correct address. We cannot authorise a refund or replacement if you have supplied us with your address and/or postcode incorrectly. Please double-check you’re details when ordering.

If your order is returned to us by Royal Mail due to incorrect delivery address or a failed collection on your part, you the customer are responsible for the postage cost for the redispatch of your order.

International Worldwide Delivery

We currently only ship to the UK. Our products are currently not available internationally.

Returns Procedure

We offer a 30 days money back guarantee. If your item is not suitable then please notify us by email to sales@project1-fkj5e4rjtu.live-website.com stating the reason for the return within 30 days of receipt. 

Any items MUST be sent back complete with triggers and packaging and any free gifts included and received by us within 30 days of receipt. We suggest that you use a signed for delivery service or use special delivery if you wish your items to be insured. We cannot accept items returned damaged in transit, you will need to claim on the insurance through your carrier if applicable. If recorded delivery is not used, we cannot accept responsibility for any returns sent. The postage cost is not reimbursed by Alpha Bikes Ltd.

In the unlikely event of any defective item, we will offer a replacement or full refund on receipt of the faulty goods providing they are returned within 30 days of you receiving them. Should your item be faulty, simply contact us by email with details of the fault and item you wish to return along with details of when the item was purchased. 

IMPORTANT – we DO NOT accept returns unless authorised first via e-mail (preferred method for audit trail) and ALL returns must be accompanied by a copy of the original packing slip.

In the case of faulty goods returned within 30 days, we will refund any postage costs upon request. Do not return the goods until instructed to do so by our customer services.

Any weights and measures are approximate.

Return Address: Alpha Bikes Ltd, 26 Byron Avenue, Dereham, Norfolk, NR19 2GW